REGISTRATION

Q1. What is the Star Fuel Card?

The Star Fuel Card is a loyalty card that allows you to earn rewards, receive fuel discounts, and enjoy many more benefits.

Q2. How long does it take to receive the card after registration?

Once you have completed your registration and verified your email address, you can expect to receive your card after a week.

Q3. How do I get my card after registration?

We will contact you to pick up your card at a StarOil outlet closest to you.

Q4. Can I register for the card online?

Yes, you can register for the StarCard online via our website. Simply visit https://www.staroil.com.gh/starcard to get started.

Q5. What information is needed to register?

To register as an individual, you will need to provide your name, postal address, Ghana Card, city, email address, and phone number.

Q6. What if I encounter problems during registration?

If you encounter any issues during registration, please contact our customer service center at 0551-444511 / 0551-444522 or visit any StarOil outlet for assistance.

Q7. Is there a registration fee?

No! The StarCard is completely free.

FUNDING

Q8. How can I fund my StarCard?

You can fund your StarCard at any StarOil outlet nationwide, through card-to-card transfer, GCB account transfer, or G-Money transfer.

Q9. Is there a minimum amount required to fund the card?

No, there is no minimum amount required to fund your StarCard.

Q10. Are there any service charges associated with the card?

No, there are no service charges associated with using the StarCard.

Q11. How long does it take for funds to reflect on my card?

Funds are reflected on your StarCard instantly.

Q12. How can I check my balance?

You can check your StarCard balance through the online portal or via SMS alerts.

Q13. Can I transfer funds from one StarCard to another?

Yes, you can transfer funds between StarCards using the card-to-card transfer option.

USING CARD

Q14. Can I use my StarCard for purchases other than fuel?

Yes, your StarCard can be used for fuel, LPG, and lubricants at any StarOil outlet.

Q15. What should I do if my card is declined?

If your card is declined, please check the following:

1. If the receipt prints 'connection failed', it could be a network issue. You can try the transaction again.
2. Ensure you know your balance by checking your SMS alerts or logging into your online portal.
3. If the issue persists after trying the above steps, please contact our customer service center for further assistance.

Q16. How do I get my card after registration?

We will contact you via SMS when your card is ready for pickup.

Q17. Can I use my StarCard at any Star Oil outlet?

Yes! you can use the card at any Star Oil outlet. 

Q18. How do I monitor my transactions?

You can easily monitor your StarCard transactions through our online portal. Additionally, you'll receive SMS alerts for every transaction, including fuel purchases and funding, ensuring you stay informed about your account activity in real-time.

Q19. Are there any rewards available when using the card?

Yes, there are rewards available for StarCard holders. Please visit our website or contact our customer service center for more details.

TERMINATION

Q20. What happens to the remaining balance on my card after termination?

We recommend using up any remaining balance before terminating your card.

Q21. Can I cancel my card online?

Yes, you can cancel your StarCard through the online portal. Please note that a cancelled card cannot be retrieved.

Q22. Is the card transferable?

No, the StarCard is not transferable.